Last year Heritage extended its network outside Queensland for the first time when it opened a branch in the Castle Towers Shopping Centre on October 31 2019.
This was closely followed by a new branch at Westfield Parramatta Shopping Centre on 9 December.
The bank has since kept up the momentum, launching a new mobile lending service throughout Western Sydney. The service sees a team of specialist lenders taking to the road to meet clients directly at a time and place convenient to them. Heritage’s mobile lending team can manage all home loan transactions from consultation through to settlement.
They can also assist with queries about business loans, or any other products and services offered by Heritage.
CEO Peter Lock said Heritage was proud to strengthen its “people first” approach via the new branches and additional face-to-face mobile lending services.
“We’re proud to be a customer-owned bank known for providing outstanding value and service,” Mr Lock said.
“A big part of this is making sure we are out on the ground engaging with, and understanding, our customers and their needs. That’s why we see real value in investing in a
physical presence to provide that personal connection.
People more informed
“People like the reassurance of being able to visit a branch or sit down face-to-face with an actual person to talk about their financial decisions, particular those that will have a significant impact on their lives.”
Mr Lock said Heritage was also expanding its operations to bring its personalised service to more business customers.
“While Heritage is primarily known for personal banking, we also offer a full suite of business banking products and services.
“Our experienced team of specialist mobile lenders can meet directly with business owners throughout Greater Western Sydney to discuss their particular needs.”
Aside from offering a diverse range of products and services, Mr Lock said Heritage’s genuine passion for helping people was a result of its customer-owned status.
“Following the findings of the banking Royal Commision, many people are placing a greater focus on becoming more informed on who they choose to bank with,” Mr Lock said.
“As a customer-owned bank, we're independent - owned by our customers, not shareholders. Unlike the big banks, so we don’t have to make large profits to pay out dividends to investors.
“The profits we make stay within Heritage, and we use it for the benefit of our customers through the rates we offer and to fund the investment needed to keep improving our products and services.
“We exist solely to deliver great value to our customers and put their needs first.”
Contact: Castle Hill: 02 8862 7310, Parramatta: 02 8862 7320,
